If a client cancels more than 7 days prior to their scheduled arrival date, the deposit is refunded…
Hotel Booking Conditions, Hotel Cancellation Policy
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Conditions & Policies

hotel-clos-saint-louis-quebecBooking Conditions

Rates: Our prices are in Canadian dollars and before taxes.

Taxes: Accommodation taxes (3.5%), GST (5%) and QST (9.975%) must be added to all rates.

Deposit & Payment: To guarantee each reservation, a valid credit card number is requested with CVV. The amount of the first night (plus taxes) will be debited from the credit card at the time of booking as a deposit. The balance of the total amount will then be debited 48 hours before the date of arrival, noon Quebec time.

Reservation modification (*): Depending on the rate chosen and availability, the guest may modify their initial reservation free of charge once up to 48 hours before the date of arrival. After this period, the reservation will be considered final.

Non-smoking hotel: It is forbidden to smoke (cigarettes or other substances) throughout the hotel under penalty of cleaning costs.

Hotel is for adults only.

Respect of the maximum occupancy capacity per room: It is the client’s responsibility to respect the maximum number of occupants according to the type of room reserved. Otherwise, to ensure the safety of customers, the hotel reserves the right to refuse access to the reserved room or to charge the difference for the rental of another room for the additional person or persons.

Respect for the premises: It is the guests’ responsibility to respect the premises, including decorative objects, furniture, fabrics, and bedding. The hotel reserves the right to claim monetary compensation to replace missing or damaged items, up to 3 times the full replacement value.


Cancellation Policy

It is possible to cancel or modify the stay between the date of reservation and 48 hours before the date of arrival at noon. The deposit will then be refunded within 7 working days. (*)

In the case of a cancellation, made 48 hours or less before the midday arrival date and whatever the reason (**), the totality is not refundable

(*) To be taken into account, all modifications or cancellations must be made using the same method as that used to make the reservation.

(**): It is the traveler’s responsibility to take out travel insurance with the company of their choice.

THE HOTEL does not assume any responsibility with regard to cancellation or modification of a reservation, whether related: – bad weather or weather conditions – natural disaster, forest fire, floods, volcanic eruption, earthquake land – flight delays or cancellations, – illness or death of the traveler or one of his relatives – loss of job – Strike, war, riot, act of god, act of the prince, terrorist act, pandemic.