Romantic Hotel in Old Quebec
 
   Seasonal Special
 

The Most Romantic Victorian Hotel in Quebec City

 

Reservations

 
Check In Date:
Nights:
Adults per room:
Children :

 
 
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POLICIES AND INFORMATION

Rates are in Canadian dollars based on double occupancy (2 persons per room)

Taxes

All prices subject to 5% federal tax and 9.5% provincial tax.
Room rates are subject to 3% municipal lodging tax. 
Prices are subject to change without notice.

Gratuities

Gratuities for the housekeepers and breakfast servers are left to each guest’s discretion

Check In/Check Out

Check in after 3:00 pm and check out by 11:00 am.  If you will be arriving after 8:00 pm, please let us know and we will make arrangements for late arrival.

If you would like to stay beyond 11:00 am on your day of departure, please advise the front desk the evening before in order for us to be able to make the arrangements with housekeeping staff.  $15 will be added to your bill for each additional hour.  Subject to availability.

Minimum stays

We have a two night minimum stay on holiday weekends and during autumn foliage season. 

Cancellation

Room

As a small independent owner, you would agree that any cancellation would affect us dearly.  Therefore, if a client cancels their reservation up to 7 days before the arrival date, he/she will be charged a $35 cancellation fee. 

If the client cancels within the 7 days prior to the arrival date, they will be charged one night at full rate for each room they reserved.  Clients who leave before the scheduled departure date will be charged as per the original booking.

Packages

If a cancellation occurs up to 15 days prior to the arrival: the deposit is refundable less $50 + taxes as cancellation fees.

If a cancellation occurs less then 15 days prior to the arrival: the cancellation fee represents the full cost of your deposit.

No refunds are given for late arrivals or early departures

Gift certificate

Gift certificates bought for high or low seasons must be used by the end of the season of the respective calendar year.

Gift certificates are non-refundable.

The gift certificate will be mailed once the relevant paper work is completed and the payment is received.

Deposit

Room

In order to guarantee the reservation, a deposit representing the cost of the first night, plus taxes is debited from your credit card at the time of booking. This deposit minus $35 plus taxes is returned in the event of a cancellation more than seven days in advance of the arrival date.

Packages

Minimum two days stay required.
A safety deposit representing 50% of the cost of the package is required at time of booking.
All package sales and/or tickets sales are final. No transfers or changes allowed.

All major credit cards accepted.

Direct payment service with debit card (interac) is available.

BREAKFAST

A multiple choice breakfast is served between 8 am and 10 am every morning in the breakfast room.


DINNER
Dinner at Québec City’s better restaurants is served from 5pm until 11pm, Monday through Saturday, during the low season (winter) and seven days a week during the high season. Reservations are recommended.


PARKING
During high season, we have 11 parking spaces in the rear of the hotel for $20 per day plus taxes.  During low season, you can park at the underground garage in front of city hall.  In no case does the hotel assume responsibility for the use of the parking facilities.


SMOKING
Smoking is not permitted in the hotel.  A $200 cleaning fee is charged if you choose to smoke in your room.


ELEVATOR
This historic hotel does not offer elevator services.  If assistance is required, please inform us at the time of booking.


CHILDREN
Children are welcome. Rooms accommodate a maximum two adults and one child under the age of 3. We can supply a crib if needed at a charge of $20 plus taxes.  The charge will be added to the hotel bill.  Please inform us during your booking arrangement.


PETS
Unfortunately, the hotel is not equipped to receive pets.

 
   
69, rue Saint-Louis, Québec, Québec, Canada G1R 3Z2
Tel.: +1 (418) 694-1311   Fax: +1 (418) 694-9411   Toll free USA & Canada: 1-800-461-1311
info@clossaintlouis.com - www.clossaintlouis.com
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